Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by proj4 through our website (https://proj4.cam), mobile applications, customer support channels, and any other services we provide. It governs how we handle information from users who are residents of Indonesia or access our platform from Indonesian territory.

proj4 operates as an online gaming platform offering casino games, sports betting (including bandar bola football markets), lottery games (including togel), and related entertainment services. To provide these services securely and in compliance with industry standards, we must collect and process certain personal information from our users.

2. Information We Collect

proj4 collects several categories of personal information to operate our platform, verify your identity, process transactions, and deliver personalized gaming experiences. The types of data we collect include:

2.1 Information You Provide Directly

When you register for a proj4 account or use our services, you voluntarily provide the following information:

• Account Registration Data: Full name, email address, phone number, date of birth, residential address, username, and password.
• Identity Verification Documents (KYC): Government-issued identification (Indonesian National Identity Card / KTP or passport), proof of address (utility bills, bank statements), and selfie photographs for biometric verification.
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay account identifiers), transaction history, deposit and withdrawal records. We do not store complete credit/debit card numbers if card payments are used; these are processed securely by our payment partners.
• Communication Data: Messages, emails, live chat transcripts, and other correspondence you send to our customer support team.
• Optional Profile Information: Display picture, preferences, favorite games, and other voluntary profile enhancements.

2.2 Information We Collect Automatically

When you access proj4, certain data is collected automatically through cookies, log files, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, advertising ID), screen resolution, and language settings.
• Usage Data: Pages visited, games played, bet history, session duration, click patterns, navigation paths, timestamp of activities, and referring/exit pages.
• Location Data: Approximate geographic location based on IP address to verify you are accessing proj4 from permitted jurisdictions and to comply with regional regulations.
• Cookies and Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences, maintain login sessions, analyze site performance, and deliver targeted content. You can control cookie preferences through your browser settings, though disabling cookies may limit functionality.

2.3 Information from Third Parties

We may receive information about you from external sources including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay) share transaction confirmation data necessary to credit deposits and process withdrawals.
• Identity Verification Services: Third-party KYC verification providers may supply identity validation results to confirm document authenticity.
• Fraud Prevention Agencies: We work with anti-fraud services that provide risk assessments and flag suspicious activities to protect our platform and users.

3. How We Use Your Information

proj4 processes your personal data for specific, legitimate purposes related to operating our gaming platform and serving Indonesian players effectively. We use your information to:

3.1 Provide and Improve Services

• Create and maintain your gaming account.
• Process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR/Rp).
• Deliver access to casino games, sports betting markets, and togel lottery draws.
• Personalize your gaming experience by recommending games and promotions based on your preferences and activity.
• Optimize platform performance, fix bugs, and develop new features.

3.2 Verify Identity and Prevent Fraud

• Confirm you meet age and jurisdiction requirements (21+ years old, Indonesian resident).
• Authenticate your identity through KYC procedures to prevent underage gambling, identity theft, and account takeover.
• Detect and prevent fraudulent transactions, money laundering, bonus abuse, and other illegal activities.
• Enforce our Terms & Conditions and maintain platform integrity.

3.3 Communicate with You

• Send transactional messages including deposit confirmations, withdrawal updates, bonus credits, and account status notifications.
• Respond to your inquiries via email, live chat, WhatsApp, and other support channels in Indonesian language.
• Provide customer service assistance related to account issues, payment problems, and gameplay questions.
• Send promotional communications about new games, bonuses, tournaments, and special events (you may opt out of marketing emails at any time).

3.4 Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and licensing requirements governing online gaming operations.
• Respond to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• Maintain records for tax reporting and financial auditing purposes.
• Enforce legal rights, defend against claims, and resolve disputes.

3.5 Responsible Gaming and Player Protection

• Monitor gameplay patterns to identify signs of problem gambling behavior.
• Enforce deposit limits, session time limits, and self-exclusion periods set by users.
• Provide access to responsible gaming resources and support contacts.

4. How We Share Your Information

proj4 does not sell your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive necessary information to process your deposits and withdrawals.
• Game Providers: Software developers like Pragmatic Play, Evolution Gaming, NetEat, and Microgaming may receive anonymized gameplay data to deliver their games and calculate RTP (Return to Player) statistics.
• Identity Verification Services: Third-party KYC providers process your identification documents to verify authenticity and prevent fraud.
• Cloud Hosting and IT Infrastructure: Secure server providers host our platform and databases. All providers are contractually required to protect your data.
• Customer Support Tools: Live chat software and ticketing systems store communication history to assist you effectively.
• Analytics Services: We use analytics platforms to understand user behavior, improve site performance, and optimize marketing campaigns. Data shared with analytics providers is anonymized wherever possible.

4.2 Legal Requirements and Protection of Rights

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests.
• Enforce our Terms & Conditions and other agreements.
• Protect the rights, property, or safety of proj4, our users, or the public.
• Detect, prevent, or investigate security incidents, fraud, or illegal activities.

4.3 Business Transfers

If proj4 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice before your data becomes subject to a different privacy policy.

5. Data Security Measures

proj4 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by financial institutions.
• Secure Data Storage: Personal information is stored on encrypted servers with restricted access controls. Only authorized personnel can access sensitive data.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our infrastructure from external threats.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Employee Training: Staff members undergo privacy and security training to ensure proper data handling practices.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra security layer to your account login.

Despite our best efforts, no security system is completely impenetrable. In the unlikely event of a data breach affecting your information, we will notify you and relevant authorities as required by law.

6. Data Retention

proj4 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: We retain your data for the duration of your account's active status plus any legally required retention period.
• Closed Accounts: After account closure, we retain certain records for seven years to comply with financial regulations, tax laws, and anti-money laundering requirements.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to honor your preference.
• Legal Holds: Information may be retained longer if subject to legal proceedings, investigations, or disputes.

After retention periods expire, personal data is securely deleted or anonymized so it can no longer identify you.

7. Your Privacy Rights

As a proj4 user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal data we hold about you. Contact our support team with your request, and we will provide the information in a commonly used electronic format within 30 days.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting support.

7.3 Right to Deletion

You may request deletion of your personal data, subject to legal retention requirements. Note that deleting your account may result in loss of access to proj4 services, and we may retain certain information as legally required.

7.4 Right to Object

You can object to processing of your data for marketing purposes by opting out of promotional emails or contacting support to update your communication preferences.

7.5 Right to Data Portability

You may request your personal data in a structured, machine-readable format to transfer to another service provider.

7.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at [email protected] (displayed as plain text, not a mailto link per specifications). We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

proj4 uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookie categories include:

• Essential Cookies: Required for core platform functionality like login sessions and secure transactions. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our site to improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings and display options.
• Advertising Cookies: Track browsing behavior to deliver relevant promotional content and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality. For detailed cookie information, refer to our Cookie Policy available on request.

9. Third-Party Links and Services

proj4 may contain links to external websites or integrate third-party services (such as payment processors and game providers). This Privacy Policy applies only to proj4. We are not responsible for the privacy practices of external sites or services. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

proj4 is strictly for users aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that a minor has provided information to us, we will immediately delete that data and close the account. Parents or guardians who believe their child has registered on proj4 should contact us immediately.

11. International Data Transfers

While proj4 primarily serves Indonesian users, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses and data processing agreements that require recipients to protect your information according to this Privacy Policy.

12. Changes to This Privacy Policy

proj4 may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated via email and prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of proj4 services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how proj4 handles your personal information, please contact our Data Protection team:

• Email: [email protected] (displayed as plain text per specifications)
• Live Chat: Available 24/7 through the proj4 platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours